Delivery, Refund and Return Policy

Deliveries are fulfilled by Platinum Couriers or local bus services and typically take 3–5 business days.
Delivery costs will be communicated via email or phone based on courier pricing.
Delivery is available Monday to Saturday.

Cancellation Policy:

Orders can be canceled within 3 days (outside Lusaka) or 24 hours (within Lusaka).
Refunds for canceled orders exclude delivery fees unless the fault lies with Carmi M Camilla Store.

Exchange and Return Conditions:

Products must be returned in their original condition, unused, and with all tags intact.
Certain items, such as lingerie, swimwear, or personalized products, cannot be returned for hygiene or customization reasons.

Refunds:

Refunds are processed within 20–30 business days after the returned items are inspected.
Refunds are issued using the original payment method unless otherwise agreed.

If a product is damaged or faulty upon delivery, please notify Customer Service immediately to discuss available remedies.

Carmi M Camilla reserves the right to investigate and act against fraudulent behavior, including misuse of promotional offers.

Carmi M Camilla’s liability is limited to:

Breaches of consumer rights.
The company is not responsible for delays or non-performance caused by events beyond its control.

Refund and Returns Policy